Why should I choose Valiant over other computer support centers in NY? It's simple. We're easy to work with and we know what we're doing, which are two major bonuses if you've worked with the typical consultants before. We understand that if you wanted to be an IT consultant, you would have, so we work hard to not only fix problems but anticipate others that are just a twinkle in your network's eye. Can you help me with...? Yes. We can. If it has a chip, a plug, wires or batteries, we can figure it out. We were the kids that understood how to program the VCR. We were the AV squad in high school. We were the chess club. We ARE the supreme geeks (not that there's anything wrong with that). We're also musicians (Tom), philosophers (Doug), race car drivers (Gene), and historians (Georg), so we're not all bad. How fast are your response times? In Manhattan, we can arrive on-site within 4 hours. Call our office, even if we're not there, our voicemail is sent to everyone on the team via email, so we get them right away! What are your refund/return policies? With all of our repairs, we have a 48 hour "make it right" policy. If we repair a system, we expect you'll get to work on it right away, and let us know if there are still problems. Let us know within 48 hours, and we'll come back and fix it FREE! All equipment (hardware) can be returned within 10 business days. (For refund, all packing materials must be returned as well. a 20% opened box fee will be charged on all opened packages. Equipment with missing/damaged packaging cannot be accepted.) Software is not returnable, as manufacturers typically will not accept the returned item.